Hallway Hoofers Support

Hallway Hoofers is the official walking-challenge app for Valley Heights Senior Community in Watsonville, California.

The app helps participating residents, staff, and visitors automatically share their daily step totals from Apple Health with the Hallway Hoofers walking competition.

Getting Started

To use Hallway Hoofers:

  1. Scan the individualized Hallway Hoofers QR code provided by Valley Heights staff.
  2. Complete the participant enrollment form.
  3. Choose your display name.
  4. Provide consent for step sharing.
  5. Open the Hallway Hoofers app on your iPhone.
  6. Allow Hallway Hoofers to read your Step Count from Apple Health.
  7. Your authorized step total will be submitted to the Hallway Hoofers competition.

Participant enrollment:

https://www.valleyheights.com/walking-challenge-join/

Competition leaderboard:

https://www.valleyheights.com/hh/

Apple Health Permission

Hallway Hoofers requires permission to read Step Count information from Apple Health.

If you previously denied permission or need to change your settings:

  1. Open the Health app on your iPhone.
  2. Tap your profile picture.
  3. Select Apps or Apps and Services.
  4. Select Hallway Hoofers.
  5. Make sure Step Count access is enabled.

Hallway Hoofers only requests the Apple Health information needed for the walking competition.

My Steps Are Not Showing

If your step total is missing or incorrect, try the following:

  • Confirm that Apple Health contains step-count data for today.
  • Confirm that Hallway Hoofers has permission to read Step Count.
  • Make sure your iPhone has an internet connection.
  • Open Hallway Hoofers and allow it a moment to update.
  • Verify that you completed enrollment using your individualized Valley Heights QR code.
  • Close and reopen the app if your information does not update.

If Apple Health shows zero steps, Hallway Hoofers may also display zero steps until Apple Health receives step data.

I Changed or Reinstalled My Phone

If you replace your iPhone, reinstall Hallway Hoofers, or need to reconnect your participation, scan your individualized Hallway Hoofers QR code again or contact Valley Heights staff for assistance.

Leaderboard

The Hallway Hoofers leaderboard is available at:

https://www.valleyheights.com/hh/

Participation on the public leaderboard is optional. Your display preference is selected during enrollment.

Privacy

Hallway Hoofers uses authorized Apple Health Step Count information only to operate the Valley Heights walking competition.

Participant information is not sold or used for advertising, marketing, profiling, or cross-app tracking.

Read the Hallway Hoofers Privacy Policy:

https://www.valleyheights.com/walking-challenge-privacy/

Cost

Hallway Hoofers is free to use.

There are no subscriptions, In-App Purchases, advertisements, or paid features.

Need Help?

If you need help installing, connecting, or using Hallway Hoofers, please contact Valley Heights Senior Community staff.

Valley Heights Senior Community
Watsonville, California

Support phone: (831) 722-4884

Support email: info@valleyheights.com

When contacting support, please include:

  • Your name
  • Your iPhone model, if known
  • A brief description of the problem
  • A screenshot of any error message, if available

We will help you reconnect the app, restore step syncing, or resolve other Hallway Hoofers issues.